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7 PILLARS OF A
PAINLESS BUSINESS


Keen to develop your business further? Buy the Seven Pillars of a Painless Business book now.

The big five

The big five

Anyone who has travelled to Africa and spent time in the bush, going on game drives in the hope of seeing the Big Five, will know the feeling of excitement, anticipation and shear joy in spotting all or even just any one of the Big Five. That experience together with ticking off a big personal bucket list item prompted me to share some thoughts that I hope will be helpful to all our readers, whether personally or in business.

Lead by example

Lead by example

My conversation with a client this week certainly inspired me to put pen to paper! At our previous coaching session we discussed following up with patients who did not book a subsequent appointment; did not arrive; or cancelled their appointments without rebooking.

Are you focused on quality or quantity?

Are you focused on quality or quantity?

My conversation with a final year student who is looking at purchasing a clinic and was very much impressed with the size of the database (until I started asking him questions about it) got me thinking about some of the areas in a business where quantity is perceived to be a good thing but quality is so much better. Your database Many of you will have had conversations with us similar to the one I had with the student.

Marketing – it’s not a dirty word

Marketing – it’s not a dirty word

I have not met too many small business owners who decided to go into their chosen profession because they love marketing and can’t wait to get their teeth into it. Mostly business owners dread the thought, hope that the phone will just ring, clients will flow into the business and that they will never have to ‘do it’ Let’s make marketing less daunting!

Grab the bull by the horns

Grab the bull by the horns

Taking confident and pro-active action can make a massive difference to your results. It is extremely easy to go day to day, month to month and not get as much done as you had imagined or hoped.

Turning plans into actions and results

Turning plans into actions and results

It is ‘easy’ (easy, especially with our help) to plan what you want to achieve, set goals and outline what your dream life and business looks like. Then comes the harder part…translating the dream vision into reality.

Are you offering the best customer service?

Are you offering the best customer service?

This month’s topic was inspired by a combination of a meeting I had with a physio in Johannesburg and subsequent chats with some of her patients. Should Rozanne decide to immigrate to the UK, South Africa will be loosing one of their great physios and the UK will be gaining a proactive, patient-centred physio.

Are your clients just another statistic?

Are your clients just another statistic?

This month’s article is inspired by the poor customer experience I recently experienced. You may have heard the words ‘either do something about it or stop complaining’ come out of my mouth before so I will walk my talk and share lessons to take away rather than rant on about it.

Creating a well-managed business

Creating a well-managed business

Our vision is to see every business owner loving their work and achieving their vision. Creating and running a well-managed business makes that more possible.

What is your blood type?

What is your blood type?

Sitting in a waiting room recently, I read an article in which the author compared the culture of an organisation to a person's blood type. We do a lot of work with our clients around management and leadership so it seems appropriate to use this space to start exploring the subject!

What’s the plan Stan?

What’s the plan Stan?

After many years of experience, we are confident in saying that having a clear plan in place can be hugely supportive in achieving goals. We have noticed over the years that business owners often start a business and focus on getting as many clients as possible without having a very clear plan in place.

Does your business need an Indian summer?

Does your business need an Indian summer?

Over the summer holidays many businesses tend to have some quiet periods giving the business owner the chance to catch up on either much needed rest or projects that have fallen behind in the day to day busyness of running a business or indeed a combination of both. For some, summer might have whizzed by and you could be left feeling like you need an extra month!

Keep it simple

Keep it simple

For many, life and running a practice seems to just get busier and busier - so many opportunities to take advantage of, challenges (often only perceived as challenges) to overcome and just everyday life and business stuff to fit in. KISS is an acronym we often use in workshops and with our coaching clients and indeed often rings in our own ears when life gets crazy – it stands for Keep it simple stupid.

Are you living on a prayer?

Are you living on a prayer?

Where has the first half of this year gone? They say time flies when you’re having fun.

Let’s get personal

Let’s get personal

Life can change in a flash and it’s at times like the very recent Manchester terror attack that the cliché ‘Life’s too short, make the most of it’ makes us really think. We can however all too easily soon slip back into the day-to-day routine, some of which serves us well but some of which might not be.

I can see clearly now

I can see clearly now

Whilst spending last week in Zanzibar on holiday, the abrupt changes in weather and the diverse life experiences of the women in our group made me really think about life, business and what's important. Here are a few insights and themes to think about in the context of your life and business.

Cash is King!

Cash is King!

Last month we wrote about watching both the top (turnover or sales) and bottom (profit) lines in your business; working out what you need /want from the business and planning from there rather than taking the 'leftovers'; saving monthly for your tax; having a system in place to be able to easily see your financial performance; and making sure you review the numbers regularly. Read last month's newsletter here.

Busy Bee or Productive Paul?

Busy Bee or Productive Paul?

We all know the Bees' and Pauls' of this world. How is it that we all have exactly the same number of hours in the day and yet some people get so much more done?

It’s time to bid farewell to your comfort zone

It’s time to bid farewell to your comfort zone

Yes... it is the December 2016 newsletter from Painless Business.

Looks aren’t everything: branding and culture

Looks aren’t everything: branding and culture

Does your clinic have a logo, some sort of image with your name in a certain font and your preferred colours, all representing your brand? (more…)