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7 PILLARS OF A
PAINLESS BUSINESS


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The big five

The big five

Anyone who has travelled to Africa and spent time in the bush, going on game drives in the hope of seeing the Big Five, will know the feeling of excitement, anticipation and shear joy in spotting all or even just any one of the Big Five. That experience together with ticking off a big personal bucket list item prompted me to share some thoughts that I hope will be helpful to all our readers, whether personally or in business.

Lead by example

Lead by example

My conversation with a client this week certainly inspired me to put pen to paper! At our previous coaching session we discussed following up with patients who did not book a subsequent appointment; did not arrive; or cancelled their appointments without rebooking.

Are you focused on quality or quantity?

Are you focused on quality or quantity?

My conversation with a final year student who is looking at purchasing a clinic and was very much impressed with the size of the database (until I started asking him questions about it) got me thinking about some of the areas in a business where quantity is perceived to be a good thing but quality is so much better. Your database Many of you will have had conversations with us similar to the one I had with the student.

Marketing – it’s not a dirty word

Marketing – it’s not a dirty word

I have not met too many small business owners who decided to go into their chosen profession because they love marketing and can’t wait to get their teeth into it. Mostly business owners dread the thought, hope that the phone will just ring, clients will flow into the business and that they will never have to ‘do it’ Let’s make marketing less daunting!

Grab the bull by the horns

Grab the bull by the horns

Taking confident and pro-active action can make a massive difference to your results. It is extremely easy to go day to day, month to month and not get as much done as you had imagined or hoped.

Turning plans into actions and results

Turning plans into actions and results

It is ‘easy’ (easy, especially with our help) to plan what you want to achieve, set goals and outline what your dream life and business looks like. Then comes the harder part…translating the dream vision into reality.

Are you offering the best customer service?

Are you offering the best customer service?

This month’s topic was inspired by a combination of a meeting I had with a physio in Johannesburg and subsequent chats with some of her patients. Should Rozanne decide to immigrate to the UK, South Africa will be loosing one of their great physios and the UK will be gaining a proactive, patient-centred physio.

Are your clients just another statistic?

Are your clients just another statistic?

This month’s article is inspired by the poor customer experience I recently experienced. You may have heard the words ‘either do something about it or stop complaining’ come out of my mouth before so I will walk my talk and share lessons to take away rather than rant on about it.